black horse
collie running


The ongoing situation regarding COVID-19 is impacting all of us and in this time of uncertainty we wanted to reassure you that providing care for our clients and their pets remains our top priority.

Our practice REMAINS OPEN and as you would expect we are putting in place a number of steps to ensure that we reduce the risk of virus transmission. The health and wellbeing of our patients, staff and the wider community is paramount.

You MUST inform us if:

  • You have travelled outside of the UK within the last 14 days

  • Come into contact with a person with Covid-19

  • Have a fever, cough or shortness of breath

  • Your pet has been in contact with a family member who has contracted the virus

Please read our control measures below:

  •  No routine operations or appointments are to be booked in at this time. Please ring our reception team and we will be happy to discuss your pets individual needs. 

  • We offer a video consultation service for clients who are unable to travel to our practice. Please contact the reception team to discuss suitable communication platforms (eg Skype, Facetime, WhatsApp etc), appointment slots and payment options

  • If you are experiencing symptoms or are in self-isolation but your pet needs treatment, please allow a family member or friend to bring them in. If this is not possible then we can meet you outside our entrance to receive your pet

  • We currently encourage card payment rather than cash to help maintain high hygiene standards in our practice

  • Follow-up examinations, including repeated prescriptions, may be conducted via video consultation where appropriate. We expect that in most instances you may visit us to collect medications however a postal service may also be available if necessary

  • We assure you that the care of your pet is our priority so we will accept your pet for a physical appointment if necessary. In such a case we request that only one symptom-free owner accompanies your pet to our practice.

  • For all visitors, hand sanitiser will be at the reception desk and you are required to use it on entry and departure of the practice.

  • Following advice from the Government, we would kindly request that only one person per pet/consult now attends appointments.

  • Clients who have driven to the practice must wait in their cars.

  • Clients who have not driven to the practice can wait in the waiting room but must sit 2 meters apart. When the waiting room becomes full clients must wait outside.

    Please click here for our FAQ'S

    Thank you for your support over the coming days and weeks. We will keep in touch with you should the situation change further. Please keep an eye on our website or follow us on Facebook for the latest updates. 

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Rufford Veterinary Group Limited is a trading name of Independent Vetcare Ltd
Company Number: 07746795 | VAT No: 115 1416 58 | Registered Office: The Chocolate Factory, Keynsham, Bristol BS31 2AU | Tel: 01225 481 520