black horse
horse

Ainsdale

Ainsdale

Ainsdale
mare and foal
rolling

Terms and Conditions

 

TERMS OF BUSINESS:

 

We provide Veterinary Services for horse owners in the West Lancashire and Merseyside area within a range of approximately 25 miles of our base at Rufford.

We are happy to conduct “one off” jobs outside our immediate area subject to mutual arrangement, i.e.: pre-purchase examinations, insurance work or second opinion.

All clients must be registered with our practice in advance of treatment.

Our team are prepared to provide emergency veterinary treatment for registered clients 24/7. A decision will be made by the on call veterinary surgeon as to whether we can attend non-emergency cases out of hours on an individual basis.

 

PAYMENT:

Cash and all major credit/debit cards are accepted.

We may ask for payment in advance of or at the time of treatment.

Credit/Debit card details may be requested on booking a call. Unfortunately we do not accept cheques.

We also accept direct payment into our account which is:

                Bank of Scotland – sort code: 12-24-82                   account number: 02165472

If using this facility please contact the office before payment is made

We are not registered to provide credit or charge interest.

Card details may be requested by our office on booking a call.

 

ESTIMATES:

We will try to provide an Estimate of costs on request. We cannot provide a “quote” except for a defined procedure e.g.: Pre Purchase examination, Flu and Tetanus vaccines. It is impossible to be able to predict costs for many procedures such as lameness work up, medical colic etc as these are so variable.

 

INVOICES:

Business to Business invoices can be arranged with appropriate credit references as requested by ourselves.

Private clients – Bills can be sent for work done for regular clients (using our services many times per month).

THIS FACILITY WILL BE WITHDRAWN IF PAYMENT IS NOT RECEIVED WITHIN 7 DAYS OF INVOICE DATE.

 

INSURED CASES:

We understand that Insurance for Veterinary Fees is taken out to cover the costs of unexpected bills. We are happy to complete claim forms, provide clinical records and provide copy invoices, receipts etc for your claim for a small administration charge. If you are awaiting a payment from or have asked them to pay us directly, we ask that your excess is paid immediately and any claim forms submitted to us promptly.

In the event that we have not been paid by the insurer FOR WHATEVER REASON WITHIN THREE MONTHS of beginning the work, we ask that payment is made by you.

Please remember that we have no contract with your insurer and that they will not discuss your policy details etc with us.

 

SPECIAL ARRANGEMENT:

We are happy to take staged payment for work IN ADVANCE if this makes budgeting easy for you. This can be arranged by card payment, standing order etc.

IF YOU HAVE A GENUINE DIFFICULTY MEETING AN UNEXPECTED BILL we may be able to accommodate staged payments (i.e.: half immediately and pre authorisation for 25% per month following on).

 

BAD DEBTS:

We reserve the right to withdraw veterinary cover from anybody who does not abide by our payment terms without further notice.

Unpaid invoices will be pursued as necessary.

 

REFERRALS AND SECOND OPINIONS:

Clinical records including radiographs, scans etc can be sent to a referral or second opinion practice as required only on settling any outstanding charges with us.

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