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Out Of Hours - Patient Care

Here at Rufford Veterinary Group, we have a dedicated team of vets and nurses assigned to caring for your pets. 

At Rufford Veterinary Group, we do not offer a 24 hour care service for hospitalised patients. We have dedicated inpatient nurses on site caring for inpatients from early morning until late at night, however there is not someone on the premises 24 hours a day. If a patient is admitted to the practice it will be left unsupervised for periods overnight, but outside inpatient nurse hours, it will be checked at intervals deemed necessary by the on-call veterinary surgeon.

With any significant change to your pets condition a member of our out of hours team will contact you on the number you provided on admittance.

For general inpatient care updates, if a member of our inpatient team has not contacted you already please phone after 10am.

If you have an emergency and your pet needs seeing by a vet, our 24hour emergency team can be contacted through our emergency telephone service, dial 01704 821 204 or 01704 214460 and listen to the recorded message. They do not reside at the practice.

 

  • COVID-19 UPDATES

    COVID-19 UPDATE

    The ongoing situation regarding COVID-19 is impacting all of us and in this time of uncertainty we wanted to reassure you that providing care for our clients and their pets remains our top priority.

    Our practice REMAINS OPEN FOR BUSINESS as usual and as you would expect we are putting in place a number of steps to ensure that we reduce the risk of virus transmission. The health and wellbeing of our patients, staff and the wider community is paramount.

    We are asking all clients to inform us if:

    • You have travelled outside of the UK within the last 14 days

    • Come into contact with a person with Covid-19

    • Have a fever, cough or shortness of breath

    • Your pet has been in contact with a family member who has contracted the virus

    This is to protect both our staff and our clients

    • We offer a video consultation service for clients who are unable to travel to our practice. Please contact the reception team to discuss suitable communication platforms (eg Skype, Facetime, WhatsApp etc), appointment slots and payment options

    • If you are experiencing symptoms or are in self-isolation but your pet needs treatment, please allow a family member or friend to bring them in. If this is not possible then we can meet you outside our entrance to receive your pet

    • We currently encourage card payment rather than cash to help maintain high hygiene standards in our practice

    • Routine preventative health care appointments may be adjusted by clinic teams to ensure that our resources are managed most effectively in order to provide the best possible pet care during this time

    • Follow-up examinations, including repeated prescriptions, may be conducted via video consultation where appropriate. We expect that in most instances you may visit us to collect medications however a postal service may also be available if necessary

    • We assure you that the care of your pet is our priority so we will accept your pet for a physical appointment if necessary. In such a case we request that only one symptom-free owner accompanies your pet to our practice.

    • For all visitors, hand sanitiser will be at the reception desk and you are required to use it on entry and departure of the practice.

    • Following advice from the Government, we would kindly request that only one person per pet/consult now attends appointments.

    • Clients can, if they prefer, check-in at reception and then wait in their vehicles until their pet is called to be examined.

    Thank you for your support over the coming days and weeks. We will keep in touch with you should the situation change further. Please keep an eye on our website or follow us on Facebook for the latest updates.

  • Merry Christmas and Happy New Year from RVG!

    Merry Christmas and Happy New Year from everyone at RVG! We hope you have a wonderfully festive time with your whole family (even the four legged members!)

     
  • Our New Tarleton Branch!

    We have opened a new branch! 
    63a Church Road, Tarleton, Preston PR4 6UQ

    We are now open Monday - Friday 8.30am - 5.30pm

    Vet consultation hours:
    Monday - Friday
    9.30am - 11.30am
    1.30pm - 3pm
    4pm - 5pm

    Nurse clinic hours:
    Thursdays
    8.30am - 9.30am
    11.20am - 12.20pm
    3.40pm - 4.40pm

    Please contact the branch directly to make an appointment: 01772954770

    Click here: https://www.facebook.com/ruffordvets/posts/2890513367646644

  • A New Form Of Dog Walking

     

    CLICK HERE: https://www.facebook.com/watch/?v=2543800619237174
     

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Rufford Veterinary Group Limited is a trading name of Independent Vetcare Ltd
Company Number: 07746795 | VAT No: 115 1416 58 | Registered Office: The Chocolate Factory, Keynsham, Bristol BS31 2AU | Tel: 01225 481 520